Use group chats

InCRM supports displaying messages from group chats. Group chats work as follows:

1. If the number linked to the InCRM channel is added to a group chat, a deal and a contact with the same name as the group chat's name in WhatsApp will be created in AmoCRM.

2. When a new message is received in this group chat, you'll receive a notification in the notification center or in ImBox in AmoCRM.

3. To see the incoming message, you need to go to the created deal for the group chat from the notification or from the sales pipeline.

4. All messages from all participants in the group chat are displayed in the native chat within the deal and contact card.

5. To send your own message, simply enter it in the native chat. If necessary, attach files using the 'Add files' button.

6. After sending, your message will be displayed in the native chat and will be sent to the group chat.

Important! To create a group chat, you need to use the WhatsApp application. To create a group chat and initiate communication, do the following:

1. Create a group chat in the WhatsApp application.

2. Add contacts of the group chat participants in the WhatsApp application.

3. If necessary, send the first message through the application.

4. Upon receiving the first incoming message, InCRM will automatically create a deal and a contact for this group.