> For the complete documentation index, see [llms.txt](https://incrm.gitbook.io/baza-znanii/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://incrm.gitbook.io/baza-znanii/eng/amo-crm/how-to-set-up/add-the-channel.md).

# Add the channel

To add a channel, you'll need a phone with the WhatsApp or WhatsApp Business app. 

If you don't have a WhatsApp account yet, register it with the phone number that your clients are already calling (even a landline number will work). This way, they can call and message you on a single number. 

If you've just registered a WhatsApp account or logged into your account from a different phone before connecting to our service, you'll need to exchange messages in the messenger from that phone within a day. It's enough to communicate with 10-15 people.

**How to Connect WhatsApp to InCRM:** 

If you immediately connect a new number to InCRM, there's a risk of it getting banned. To prevent this, spend a day exchanging messages from the WhatsApp app without connecting to our service. 

You can write to anyone: colleagues, relatives, or even random people from a parental chat. Around 10-15 active chats are sufficient.

Once you have active chats on the number: 

1. Go to the InCRM widget in AmoCRM. On the main screen, click the 'Add Channel' or 'Connect WhatsApp' button. 
2. Scan the generated QR code in the WhatsApp or WhatsApp Business app. 
3. After adding the channel, it will appear on the main screen of the application. 

Within 30 seconds, the last three dialogues with messages will load. Other chats will be loaded as new messages appear in them: when you write to a client or they write to you."